FAQs
Welcome to the FAQ section!
Great to have you here.
Here you will find answers to the most frequently asked questions about our tattoos – clearly explained and easy to navigate.
About Ink Up Tattoos
Everything you need to know about our tattoos.
How do Ink Up tattoos work?
The natural active ingredient from the Jagua fruit penetrates the top layer of the skin and reacts with it. Over the next 1–2 days, it develops into a dark, real tattoo look that remains visible for about two weeks.
How long does an Ink Up tattoo last?
An Ink Up tattoo usually lasts 8–13 days – depending on skin type, care, and body area. After that, it fades evenly as the skin renews itself.
Why do Ink Up tattoos look so realistic?
Because the natural active ingredient from the Jagua fruit penetrates the top layer of the skin and reacts there. This creates a real tattoo look – without shine, without film, completely natural.
Are Ink Up Tattoos Henna?
No. Ink Up Tattoos are based on the active ingredient of the jagua fruit, not on henna. The principle is similar, but the color becomes darker and looks more natural – almost like a real tattoo.
Are Ink Up tattoos waterproof?
Yes. Ink Up Tattoos are waterproof and can easily withstand showering, sweat, and even bathing – as long as you avoid friction and vigorous rubbing in the first few hours after application.
What color will my Ink Up tattoo be?
The color develops from light blue to dark blue or almost black within the first 24–48 hours. The exact shade depends on your skin type and the exposure time.
Safety & Ingredients
Everything about skin-friendliness and tested quality.
How safe are Ink Up tattoos?
Ink Up Tattoos are dermatologically tested and have been rated "very good" by Dermatest in Germany. They are made from natural ingredients and are skin-friendly as well as safe to use.
Do Ink Up tattoos fade?
Yes, Ink Up Tattoos have an expiration date. However, when stored properly – cool, dry, and protected from light – they remain usable for several years without losing quality.
What's inside?
Our tattoos contain skin-friendly, dermatologically tested ingredients:
Acrylates Copolymer, Cellulose Acetate Butyrate, Dipropylene Glycol Dibenzonate, Genipa americana fruit extract, Glycine Soja Oil, Paraffinum Liquidum, Polyvinyl Butyral, Rosin Acrylate, Sucrose Acetate Isobutyrate, CI 42090.
Safety Instructions
Our Ink Up tattoos are skin-friendly but may rarely cause allergic reactions. Not suitable for babies or toddlers.
Avoid contact with eyes – rinse thoroughly immediately if contact occurs. Do not use on eyelashes or eyebrows. Wear gloves during application.
If unsure or if you have skin problems, consult a doctor beforehand. Keep out of reach of children, do not inhale or swallow.
If itching, burning, or redness occurs, rinse immediately, stop use, and seek medical advice.
Can I apply the tattoo during pregnancy?
We recommend avoiding use during pregnancy or consulting a doctor beforehand, as the skin can be more sensitive during this time.
Before applying
How to prepare your skin optimally.
Do I need to prepare anything before applying an Ink Up tattoo?
Yes, good preparation ensures the best result:
✅ Skincare: Gently exfoliate and moisturize 24 hours before to keep the skin smooth and receptive.
✅ Shaving: The area should be hair-free – best to shave one day before.
✅ Clean skin: No oil or cream directly before application.
✅ Right spot: Choose areas with little movement or friction.
🚫 Avoid: Scars, moles, sensitive or heavily hairy areas.
🚫 After application: Do not scratch, rub, or come into contact with water.
Should I shave before applying Ink Up tattoos?
Yes. Shave the desired area preferably 24 hours before application so that the skin is smooth but not irritated. This way, the tattoo adheres better and develops more evenly.
What are the best places to get an Ink Up tattoo?
The best spots are areas with little friction and water contact – such as the upper arm, forearm, shoulder, back, or calf.
Less suitable are hands, fingers, knuckles, and areas with a lot of movement, as tattoos fade faster there.
Do Ink Up tattoos work on all skin tones?
Yes. Ink Up Tattoos work on all skin tones. The color develops individually – usually darker on lighter skin, somewhat more subtle on darker skin, but always visible and natural.
After application
This is what you should keep in mind after application.
Why is my Ink Up tattoo blue?
That's completely normal! After application, the tattoo initially appears blue because the active ingredient from the jagua fruit develops in the skin. Within 24–48 hours, it darkens and takes on its typical black tattoo appearance.
Can I go to the sauna with an Ink Up tattoo?
Better not. In the first 24 hours, the tattoo should not be exposed to high temperatures or moisture. After that, sauna is possible but may slightly accelerate fading.
Can I tan/sunbathe with an Ink Up tattoo?
You should avoid direct sun or tanning beds for the first 24 hours. After that, sun exposure is possible – but remember to use sunscreen, as UV radiation causes the tattoo to fade faster.
Why has my Ink Up tattoo disappeared after washing?
The tattoo was probably exposed to water too early. It must not be washed during the first 8 hours, as the active ingredient needs time to absorb into the skin. After that, the color develops from light to dark blue within 24–36 hours.
Can I reuse my Ink Up tattoo?
No. Each Ink Up Tattoo is intended for one-time use only, as the active ingredient is fully transferred after the first use.
How can I remove my Ink Up tattoo?
The easiest method is a gentle exfoliation. Use a body scrub or a washcloth to lightly massage the skin. This helps the tattoo fade faster – but don’t rub too hard to avoid irritating the skin.
What if there is an unwanted reaction on the skin?
Stop using the product immediately and wash the affected area thoroughly with water. If redness, itching, or burning persists, please consult a doctor and do not use the product again.
Shipping
Information about shipping & delivery.
My tracking is not working. What can I do?
Sometimes it takes up to 24 hours for the tracking to be activated. If it still doesn't work after that, just write to us – we will check the status of your order.
My shipment is not arriving. What can I do?
If your package has not arrived after a few days, first check the tracking information. If there is no update or the status is unclear, contact us – we will take care of it immediately.
Where do you deliver to and what are the prices?
Your order will be delivered directly to your doorstep.
🇩🇪 Germany delivery time: 1-3 business days | Cost: €3.70 / Free for orders over €39
🇪🇺 EU delivery time: 3-6 business days | Cost: €3.70 / Free for orders over €39
🌎 International delivery time: 3-10 business days | Cost: €3.70 / Free for orders over €39
How can I change my delivery address?
If your order has not yet been shipped, we can easily change the delivery address.
Please send us an email at kontakt@ink-up.de with the following information:
✅ Your order number
✅ The currently saved address
✅ The new, correct delivery address
However, if your order has already left our warehouse, we unfortunately cannot make any changes or cancel the order.
You could try contacting the courier service to find out if it is possible to redirect the package. If that doesn’t work, your package might be returned.
In that case, please contact us again at kontakt@ink-up.de. We’ll be happy to help! 😊
Do you offer free shipping?
Yes, we offer free shipping!
Orders over €39 enjoy free shipping.
🇩🇪 Germany free shipping from €39
🇪🇺 EU | 🌎 International | Free shipping from €39
Shop Help
Everything you need to know about the shop.
How do I find a specific design?
Simply use the search bar at the top of the page and enter a keyword – for example, "heart," "lettering," or "flower." This way, you can quickly find your desired design.
How do I remove an item from my shopping cart?
To remove an item from your shopping cart, simply click on the shopping cart icon in the upper right corner of the page. There, you can reduce the quantity of a tattoo by clicking the minus sign (-), or remove the item completely by clicking the "X".
How can I pay?
We accept a variety of payment methods, including:
✅ PayPal
✅ Visa
✅ Mastercard
✅ American Express (AMEX)
✅ Maestro
✅ Sofort
✅ Shop Pay
✅ Apple Pay
✅ Google Pay
Problems with the order
Support for issues with your order.
Is it possible to cancel my order?
Yes, that is possible! If you want to cancel your order, please contact us within 14 days of receipt at kontakt@ink-up.de.
As long as your package has not yet been shipped, we can easily cancel the order and refund you the full amount.
Please provide:
✅ Your order number
Can I change my order?
Yes, that is possible! If your order has not yet been shipped, we can make adjustments.
Please contact us at kontakt@ink-up.de and make sure to provide the following information:
✅ Your order number
✅ The item you want to change, as well as the new item you want to add
Incomplete delivery?
We do our best to ensure that all orders are correct and complete. Unfortunately, mistakes can sometimes happen. 😕 We’re sorry about that!
If something is missing, please contact us at kontakt@ink-up.de.
Remember to include the following information in your email:
✅ Your order number
✅ A photo of the products you received
✅ A brief description of the problem
We are committed to helping you as quickly as possible and resolving the situation! 😊
Damaged products?
We strive to ship all orders safely and intact. Unfortunately, in rare cases, damage may occur. 😕 We are truly sorry about that!
Please contact us at kontakt@ink-up.de.
Make sure to include the following information in your email:
✅ Your order number
✅ A photo of the damaged products
✅ A brief description of the problem
We are here to help you as quickly as possible and resolve everything! 😊
Received the wrong products?
We do everything we can to avoid mistakes, but sometimes they unfortunately do happen. 😕 We are very sorry about that!
Please contact us at kontakt@ink-up.de
Remember to include the following information in your email:
✅ Your order number
✅ A photo of the received products
✅ A brief description of the problem
We are here to help you as quickly as possible and resolve everything! 😊
Returns made easy!
Sometimes you just change your mind – and that’s completely okay! 🙂 You can return all unused Ink Up products within 14 days of receipt.
Send us an email at kontakt@ink-up.de
Please include the following information in your message:
✅ Your order number
✅ The products and quantities you wish to return
✅ The reason for the return
Our team will review your request and inform you of the next steps. 🤗
